1. General Warranty Policies
1.1 The warranty repair period is determined as 14 days for failures that are covered under warranty.**
1.2 Warranty is provided by replacing defective spare parts in case of a factory defect and not necessarily by replacing the device or refunding its value. Failures resulting from the following scenarios are excluded from warranty service:
• Misuse of the device or not following the proper usage instructions as provided in the device manual found inside the box or the instructions given on webpages or digital agreements upon the device’s activation
• Misuse of the device or not following the proper usage instructions as provided in the device manual found inside the box or the instructions given on webpages or digital agreements upon the device’s activation
• Unauthorized repair attempts that result in damaging the device as well as using non-SASO certified spare parts.
• Deleting Operating System files, hard-disk partitions or virus related issues.
1.3 Customers may receive a loan unit in case there is a delay in sourcing the spare parts, the repair cycle or manufacturing defect (In-Warranty devices only).
1.4 Customers are eligible for a replacement after paying the fair usage price*** or a refund after deducting the fair usage value*** in the cases that are qualified under the rules, regulations and laws of the Ministry of Commerce and Investment of the Kingdom of Saudi Arabia.
1.5 Service providers are obliged to transport customer units free of charge from remote locations that are not covered by their service networks as well as applying the rules and regulations.
1.6 The life-cycle of devices may differ from one another and customers can review the device manual or contact the manufacturer for more details.
*Some brands may be excluded, check the item page in the website for more details.
